Terms & Conditions
These terms apply to every booking made with Newcastle Windscreen Chip Repairs. By booking, you agree to them.
⚠️ Risk of the windscreen cracking during repair
Windscreen glass is under constant stress. A chip weakens the glass, and in a small number of cases a chip can spread into a crack during the repair process, even when the repair is carried out correctly. This is a known risk with all chip repairs and can't be completely avoided.
- The risk is higher for chips that are large, deep, near the edge of the windscreen, already have small cracks coming off them, or have been left unrepaired for a long time.
- If your windscreen cracks during the repair, you won't be charged for the repair.
- Because the crack is caused by the existing damage, we are not responsible for the cost of replacing the windscreen, unless the crack was caused by our negligence.
- If you are unsure, ask the technician before the repair starts. You can choose not to go ahead.
1. What a chip repair does
- A repair fills the chip with resin to restore strength and help stop it from spreading.
- Most chips become much less visible, but a faint mark or blemish will often remain. A repair is not a cosmetic guarantee.
- Chips larger than about a $2 coin, long cracks, and damage at the very edge of the glass may not be repairable. The technician will assess the damage on arrival.
- If the technician decides the damage can't be repaired, there is no charge.
2. Prices and payment
- Prices are shown on the website when you book, including GST where applicable.
- Payment is due when the job is finished, by cash or card. The cash discount applies only when the full amount is paid in cash on the day.
- The price is for the number of chips booked. If more chips are found on the day, the technician will confirm the extra cost with you before repairing them.
3. Weather and access
- We need a dry windscreen and safe access to the vehicle. In rain or extreme heat, we may need to work undercover or reschedule.
- Please make sure the vehicle is where you said it would be and that we can get to it. If we can't access the vehicle, we may need to reschedule.
4. Changes and cancellations
- Please call, text or WhatsApp us as early as possible if you need to change or cancel your booking.
- We may need to reschedule because of weather, traffic or other jobs running over. We'll contact you as soon as possible if this happens.
5. After the repair
- Avoid car washes and blasting hot or cold air-con onto the windscreen for 24 hours.
- A repaired chip can still crack later from new impacts, stress or temperature changes.
6. Photos and your information
- Photos you upload are used to assess the damage before we arrive.
- Your details are used only to provide the service and contact you about your booking. We do not sell or share your information.
7. Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits or excludes those rights.
Questions? Call us or message us on WhatsApp before you book.